|
|
|
OnScene Solutions is committed to providing the highest level of support for all of our customers, 24 hour
a day, 7 days a week. If our customers do not succeed in using InTow Manager to its fullest,
then OnScene Solutions does not succeed.
|
If you are having a problem using our software or would like to
report an issue you have uncovered with the program, or if you
would like to suggest a new feature or report to be included in a future release of the program, please let us know. We welcome all feedback, good or bad, to help us to improve on our industry leading software package.
OnScene Solutions offers support from our online web support form, free to all of our customers running InTow Manager, as well as free phone support to those users who have purchased our software support plan.
Billable telephone support is available to those customers who do not currently have a software support plan with OnScene Solutions. Contact us for more information about our billable support costs and renewing your support plan.
|
Support Types
Industry Leading Support
|
|
Support Plans
|
With the unmatched level of support offered by OnScene Solutions it is an obvious choice for our customers to continually renew their support plan year after year. For a minimal amount of money each year you will receive responsive, accurate and intelligent support from OnScene representatives that know the towing industry as well as they know technology.
Your support plan fees also include all software service packs and version updates that become available during the year of your support, all at no extra charge to you.
|
|
top
|
| _____________________________________________________________________________________ |
Having Trouble?
|
|
Feel free to contact us from our online web support form, or if you are currently on a support
plan give us a call during regular business hours and we'll help you with whatever problem you are having. After submitting your request from our web site, a representative from OnScene Solutions will generally contact you within a matter of hours to discuss the issue, however on days where there is a high volume of calls we
guarantee a 24 hour turn around time to respond to your issue and begin the process of answering your question or resolving the problem you are having.
|
|
top
|
| _____________________________________________________________________________________ |
Found a Bug?
|
|
We'll admit it; we're not perfect. From time to time users will uncover issues with InTow Manager or one of its add-on components that need to be corrected. If you think you've encountered a bug with the software please let us know in as much detail as you can so that we can look into the problem. Once we've found and corrected the problem with the software we'll provide an update to all InTow Manager users, with a support plan, to download and correct the problem, usually within the same day.
|
|
top
|
| _____________________________________________________________________________________ |
Did We Miss Something?
|
|
Our customer's opinions and suggestions mean a great deal to us at OnScene Solutions. The foundation
for the powerful features of the InTow Software Suite has been the innovative suggestions from towing
organizations just like yours. If you feel that the software would be greatly enhanced for both yourself
and other towing companies by adding a specific feature or report, contact us with your idea and we'll get
in touch with you to discuss your suggestion.
|
|
top
|
| _____________________________________________________________________________________ |
System Requirements
|
The recommended system configuration for the InTow Software Suite is a computer running Microsoft Windows XP Professional with a Pentium 4 processor and 512 megabytes (MB) of RAM.
Click here to view a list of all system requirements needed to run
the InTow Software Suite.
|
|
top
|
|
